The Story
Ready to transform government from the inside out? It's easy to complain about government bureaucracy and transportation in large American cities, but what if you could actually improve them instead?
That's exactly what the authors of New Tricks for Old Bureaucracies set out to do in the Office of Extraordinary Innovation at Los Angeles Metro, a transportation agency with a $9.5 billion annual budget in a county larger than 40 states. Now you can learn from their hard-earned successes, and valuable mistakes, as they provide helpful lessons learned for anyone looking to make change in public agencies.
You'll learn how to:
- Navigate internal resistance
- Build coalitions and fix processes
- Recognize impenetrable fiefdoms
- Pick your battles and win them
Using amusing behind-the-scenes stories, New Tricks presents a pragmatic playbook for those who want to deliver lasting government reform, and an outright nerd-fest for anyone working in public transportation!
Author: Joshua Schank,Emma Huang,Marla Westervelt Berg
Publisher: Business Expert Press
Published: 03/27/2026
Pages: 234
Binding Type: Paperback
Weight: 0.71lbs
Size: 9.00h x 6.00w x 0.50d
ISBN: 9781637429440
About the Author
Schank, Joshua: - Joshua Schank is a Partner with InfraStrategies, a transportation strategic advisory firm. He is a Research Associate at the Mineta Transportation Institute and a Senior Fellow at the Institute for Transportation Studies at UCLA. Dr. Schank is the former Chief Innovation Officer at LA Metro and President and CEO of the Eno Center for Transportation.Huang, Emma: - Emma Huang is a Principal Consultant with InfraStrategies, where she helps transit agencies navigate critical challenges- from foundational strategy to implementing innovative service models and policies. Previously, Emma was a Manager in LA Metro's Office of Extraordinary Innovation.Westervelt Berg, Marla: - Marla Westervelt Berg is a Principal with Cityfi, a consulting firm focused on innovation at the intersection of public, private, and nonprofit sectors. She has also worked with the Office of Extraordinary Innovation at LA Metro, the Eno Center for Transportation, and Bird.
Description
Ready to transform government from the inside out? It's easy to complain about government bureaucracy and transportation in large American cities, but what if you could actually improve them instead?
That's exactly what the authors of New Tricks for Old Bureaucracies set out to do in the Office of Extraordinary Innovation at Los Angeles Metro, a transportation agency with a $9.5 billion annual budget in a county larger than 40 states. Now you can learn from their hard-earned successes, and valuable mistakes, as they provide helpful lessons learned for anyone looking to make change in public agencies.
You'll learn how to:
- Navigate internal resistance
- Build coalitions and fix processes
- Recognize impenetrable fiefdoms
- Pick your battles and win them
Using amusing behind-the-scenes stories, New Tricks presents a pragmatic playbook for those who want to deliver lasting government reform, and an outright nerd-fest for anyone working in public transportation!
Author: Joshua Schank,Emma Huang,Marla Westervelt Berg
Publisher: Business Expert Press
Published: 03/27/2026
Pages: 234
Binding Type: Paperback
Weight: 0.71lbs
Size: 9.00h x 6.00w x 0.50d
ISBN: 9781637429440
About the Author
Schank, Joshua: - Joshua Schank is a Partner with InfraStrategies, a transportation strategic advisory firm. He is a Research Associate at the Mineta Transportation Institute and a Senior Fellow at the Institute for Transportation Studies at UCLA. Dr. Schank is the former Chief Innovation Officer at LA Metro and President and CEO of the Eno Center for Transportation.Huang, Emma: - Emma Huang is a Principal Consultant with InfraStrategies, where she helps transit agencies navigate critical challenges- from foundational strategy to implementing innovative service models and policies. Previously, Emma was a Manager in LA Metro's Office of Extraordinary Innovation.Westervelt Berg, Marla: - Marla Westervelt Berg is a Principal with Cityfi, a consulting firm focused on innovation at the intersection of public, private, and nonprofit sectors. She has also worked with the Office of Extraordinary Innovation at LA Metro, the Eno Center for Transportation, and Bird.
